BatchGuard — Support

Need help with lot traceability, recall readiness, expiry alerts, CSV imports or billing? We're happy to help.

Email: sefa9620@gmail.com

We aim to respond within one business day.

Common questions

Stock sold but no lot was deducted? The dashboard flags these as "untracked stock sold" — add or adjust lots for that variant so future orders deduct correctly and your recall record stays complete.
CSV import format: columns sku (or variant_id), lot_number, expiry_date (YYYY-MM-DD), quantity, optional note. A sample file is downloadable on the import page.
When do alert emails arrive? Once per day around 8:00 in your store's timezone, covering lots that crossed your warning threshold and haven't been alerted before.
When should I open a recall case? Open one when a supplier alert, failed QC check, or safety concern means a lot must be quarantined immediately. BatchGuard blocks further allocation and exports the affected order record.